"Overall we enjoy living here. I wish the areas where dog owners frequent were cleaned up more often, especially on the east side of the complex near the construction- there is a lot of construction trash. The noise on this side of the building is also quite loud, construction seems to think they can work at all hours of the day and night. It would also be nice to have the halls vacuumed more frequently. Otherwise, we enjoy living here. The apartments are quite well done with finished inside. And I love having a gas range!"
"I recently moved into Alexan Southside and have LOVED it so far. They have been quick to respond and address concerns. Alexan Southside has friendly staff that has made the moving process as smooth as it could be."
"Parking at night can be hard to find on the floor I live on. Communication between office and residents are not the best.
Maintenance staff are lovely people.
Most neighbors are great. Only few sketchy..."
"the noise of my neighbors is definitely a problem. the walls and floors are paper thin, and the chatter, screeching, stomping around, yappy dogs, are annoying anytime, but disturbing during work. Yes, i work primarily from home.
there are MANY times i'm obliged to either run the stove fan or play music, or both, in order to drown out the noise. i work mainly via Zoom.
i've been here 3 and 1/2 months, and my observation is that the hallways need more frequent vacuuming and shampooing, the stairwells need attention; the doors to the outside need door mats, the doors between the east elevator and the garage need to be repaired so that they close locked consistently.
and the trash rooms need attention every day. i really don't mind taking my own trash and recycling to the trash room, but i do mind very much having to wade through garbage to get to the chute. and the stench !!"
"The Alexan Southside Place is a wonderful community. We love the staff, the location, the amenities and our apartment is perfect for our family. It’s close to so much and everything is kept looking fantastic."
"Great place, free coffee, great neighbors, and world class facilities gym has a rower as well. Looking forward to laying by this crisp clean pool and grilling steaks on that gas grill. Stove is gas, and I'm loving it."
"Alexan at Southside Place is not only a great location it is a beautiful complex with great amenities that are well maintained. If there is ever an issue, the staff is very prompt with response and resolution. I love it so much I will renew my lease for the second time."
"Overall I have had a good resident experience throughout the past 2.5 years that I have lived at Alexan Southside. The apartments are clean, kept up with, and overall pretty quiet. If you have a maintenance request, it is usually taken care of pretty quickly."
"Overall, I am fairly satisfied with the apartment. The amenities are nice and the finishes are definitely above average. I really like that there are always maintenance employees working on keeping the place nice. First, there are gas appliances, but no proper ventilation. This seems like an obvious fire hazard and means anytime you cook, the apartment fills up with a gas smell. Second, the leasing team is friendly, but not always on top of things. Calls go unreturned and communication in general is slow and difficult. Third, there are issues with waste disposal in the building. People don't pick up dog waste, despite the "poo prints" program. There are too few pet waste disposal stations (none in front of or on the side of the building). Also, there's no recycling program. Last, the current system with packages being in the private dining room is a mess. I'm not sure why the package concierge isn't always utilized, but the whole appeal of 24/7 package access is taken away."
"The community is wonderful! I love the amenities but wish the neighbors were a little more respectful. This is supposed to be a smoke free community. I am a pet owner and find it incredibly rude when people choose not to pick up after their pets."
"The community grounds are aesthetically beautiful, inside and out. The amenities are outstanding! The look and appliances in my apartment are beautiful. The only downsides are: 1. The walls are really thin; your neighbors above sound like they’re in your apartment. You can here when they’re peeing and when they flush. 2. The street traffic noise for those facing Bellaire disrupts sleep, especially if you’re on the 1st floor with the 11 bay windows. 3. The gym & hallway to it usually smells really bad, like nauseatingly bad because it’s near the trash room. 4. Wish the pool were open until 10pm, so I could enjoy a dip after work. It’s also really small/shallow and there’s no jacuzzi. It’s like a kiddie pool but for adults. 5. They have great incentives to move in on a 12 month less but without them, after all utilities, a one bedroom here cost about $1700+!! It’s not worth the money. Drive 20mins away and you can find better for cheaper."
"Great place to live. Staff and leadership have been consistent. Frequent activities for residents (ie food trucks, live pianist, etc). Very safe location. Rated 4 stars because it is on the expensive side but well worth it for safety."
"I moved in a month ago. It’s been a pretty good experience for us. This apartment complex is pretty new and has really nice interior. Public spaces smell fantastic and I love all the amenities. The neighborhood is also really nice. Very calm and see a lot of people with their kids or dogs. I love living here so far!"
"This is a very nice apartment complex. Management is helpful, and there are some great amenities. It'll be great to experience everything when we're not restricted by the virus. But for now, everything is good."
"Well-maintained property; knowledgeable and patient and professional staff; very prompt maintenance team; comfortable floor plans.
Love the gas cooktop, ample storage, under cabinet lighting in the kitchen."
"Clean, secured and safe and pleasant staff like Irasema and Lauren and among others.
The process of tenant applications and the follow up. And excellent promo and discounts.
The way property management is structured and handled are very efficient and effective."
"The community as a whole is great. The common areas are well kept and always clean, pre-Covid-19. Rent is a little high but you can’t beat the location. Area that I live in is pretty quiet and neighbors are polite."
"Staff are very helpful, always willing to make you feel right at home and are constantly checking up to resolve any issues. This is a sign of a well run apartment complex, up to the standard of a 5 star hotel."
"Great place, great location, good staff, had a great time. Lucky to have lived there for so long. It was very nice, the cabanas were awesome. The pool got a little loud with kids though. This is a very family friendly place"
"The apartment complex continues to do a good job about communication on stay home order and social distancing guidelines within the complex. Can’t say the same about some of the residents in regard to following the rules."
"Love the different amenities
Love the cleanliness of the premises. I would suggest placing more automatic hand sanitizers by the doors for people to use befor and/or after opening doors to get through hallways and common areas. I would also suggest trash cans for those who are using napkins to open doors. Management is responsive."
"Alexan is a beautiful complex and the apartment units are even better. Only thing is that the walls are very thin so you can hear everything your neighbors are doing. Maintenance is great, they are always on point and efficient."
"Overall we love living at Alexan Southside Place! The apartments are very nice and have been comfortable while we are at home more than ever! We especially love having a small balcony to spend time on!"
"The Alexan Southside place is in fact a luxury apartment. Many places tack the word “luxury” on to their place, but do not live up to the luxury standard.
That is not the case with the Alexan SSP.
-Secure, there is no way to enter without a key or proper credentials for your car. I feel safe, and that my car is safe.
-great appliances, the whirlpool appliances are great, and run on gas. The washer and dryer are good medium size as well.
-amazing bathroom with Granite countertops, and a large shower with a shower head that is actually taller than you unlike many apartment showers.
-wooden floors, plenty of storage, and good size balconies
-the doors are light on the inside and thus slam easily
-it was apparent that after the tenant before me moved in they just painted over everything. There was overspray on every light switch, the floor, and basically every surface adjacent to a painted surface. Some of this paint is already peeling too one month into my residency.
Overall it is a great place! Lives up to its luxury title."
"Great maintenance crew that responds quickly to issues, covid has caused quite a disturbance in amenities and services but that is to be expected. Staff doing what they can to facilitate the $hit situation."
"Overall I enjoy living here. The walls are TOO thin- this was definitely an oversight when building. I also wish the office was open at more convenient hours for people who live here but also work standard working hours."
"Best apartments in Southside. The places are very clean with fantastic amenities. Also great fitness center and great pool. The leasing staff is very nice and attentive. My family looks forward to staying in the community."
"This apartment fits all my needs (hard wood floor for messy kid, great cooling and heating system, enclosed hallway, great gym, and wonderful pool). The only downside is the noise level which I’ve gotten used to. Can’t have your cake and eat it too I supposed."
"the alexan ambiance is second to none... 5 minutes to the galleria... 10 minute bus to the medical center... fitness center is immaculate... 5 star pool... penthouse suites with a downtown view... the only other apartment in town that holds a candle to the alexan is the vantage... the vantage is in the medical center on holcombe but doesn't have the restaurants, grocery stores, coffee shops and juiceries that the alexan has... if you ride the bus or train... public transportation stops out front of the alexan every 15 minutes... the vantage has a bus stop that offers pickup only once an hour... the price is better at the alexan also the galleria view, medical center view, and downtown views are better than anywhere else in town... i would highly recommend the alexan to any friend or family member that is looking for an affordable place with great ambiance, view and location"
"I have not been here long, but so far I absolutely love living here. The community looks exactly like the pictures- really nice, updated units and amenities. My apartment was very clean and well taken care of upon move in. The staff has been very friendly and helpful. Would recommend to a friend any day! My only con is how far of a walk my unit is to the parking garage, but at least I am getting my steps in- ha!"
"I moved in one week ago, so far everything is great. The property is BEAUTIFUL! Really quiet and the staff are all extremely helpful and patient!!!! Looking forward to exploring all of the amenities!"
You were great! Thank you all for turning a horrible moving situation into helping me find a better luxury experience.
As busy as you were, you were attentive to me and made sure that all of my questions were answered. As a business owner, I know that customer service goes a long way, and you all have exceeded that.
I’m loving Alexan Southside Place."
"I love living here! Its such a great apartment with the gas stove and large bathroom, its a real luxury. The amenities are great and they do a great job of keeping it clean and quiet in the apartment which I greatly appreciate."
"Awesome place to call home with 5 star amenities! The staff is absolutely incredible and very helpful in every aspect. The maintenance team is always there when you need them and they are very quick!"
"Alexan is very appealing to the eye. Building, apartment and amenities are beautiful. But after living here a couple months you notice all the cracks. Management is very slow to assist in issues. For example, we had a pair of shoes stolen right outside our front door. Asked them to look at cameras and they said they’d get back to me. Been 3 months and no one has reached out to me. Walls are VERY thin. Goodluck if you have tenants living above you. Hallways always smell, dog areas are so muddy, security cameras are in the worse areas.."
"Great location and apartment! Thin walls so can hear the person living above me flush the toilet and walking around. Management has changed, and so in the middle of a transition. Otherwise, enjoy living here but definitely room for improvement!"
"Very nice, quiet community but definitely has a lot to work on. Definitely a nice location and rent seems reasonable. However pet fees are ridiculous considering there are only trash bags for dog amenities."
"Haven’t lived in a place with this type of service in years! Staff very friendly and helpful! I was very impressed with their communication and action when we had a few car break ins! This is the quickest and most effective response I’ve seen in apartment complexes!"
"The Alexan South Side is a beautiful complex with so many Class A Amenities. The location can’t be beat as it is within walking distance to many restaurants plus the Whole Foods is literally located across the street. The maintenance crew and staff are so attentive to the property and to the residents. I would highly recommend this apartment lifestyle to my friends."
"The amenities are great, the floor plant of the apt is great, maintenance, staff, external upkeep, all great!! The only major complaint I have is in regards to the roaches! When we looked at the apt there were 2 or 3 dead ones and they told us it was just because the apt had been closed for a while. Since we have moved in the roaches have been a problem! Pest control has come more than 4 times in 10 months. We are very very annoyed by the situation."
"Moving in was terrible because the loading dock door was broken and the low ceilings prevented me pulling the truck up to the elevator. Apartment complex also didn’t have a moving dolly I could borrow. It did not feel welcoming at all. But since moving in things have gone well. Great amenities and fast responses for maintenance requests."
"Just moved in this week. Facility is nice, parking is amble. So far so good- we shall see about the security issue. There are some online reviews which are not so favorable about recent break ins. Makes me worried a bit. But we shall see."
"Been here 2 months with my family. 1 Fire alarm. 2 break ins to the common areas. Stolen items that we pay to have as accommodations still have not been replaced. 20+ vehicles broken into. Common area printer hasn't worked for months per residents that have been here. Owners do not seem to care about their tenants. They say that they have hired security, I've never seen them. They've parked a cop car in the back in hopes to prevent future thefts. The hallways stink horribly. There are worms through out the hallways. Management is very good at making us aware when rent is due and that there are penalties for not paying on time. I am very disappointed."
"Need to be more proactive on maintenance and respect for rules. Managers should be more visible and responsive. Facilities are good, keep them clean and functional. Monitor areas less visible such as gym, mailbox, parking lot, etc."
"Loved our unit but...
*not very happy with inconsistencies in information while touring. This has made it a bit difficult to adjust to, now that we are living here and have to abide by rules we were not told about. We were blind sided and forced to agree to new terms at the time of lease signing.
*Not happy with short staff. Phones are never answered and management is bombarded with work. Which makes it very hard to communicate with them.
*Not happy with recent crime throughout the building and owners not making changes. Security is -2 stars.
*ButterflyMx machines seem to just be for show as they do not function properly. Elevators still allow access without use of keys/ ButterflyMx codes.
*Too high of a pet fee, considering there are no amenities for the pets. (Not even a designated dog park/ area.) Just trash bags."
"Great people who work there! Noise from construction has been a nightmare and a headache since we moved in. I don’t feel like we were informed about the type of and duration of construction to be had outside our apartment. Then again, maybe they truly didn’t know."
"I contacted the complex April 14th about parking and guests taking spots on my floor. I was told a parking sticker would be implemented. It is over a month later and nothing has been done. I was assured when I moved in over a year ago that I would be able to park on my floor, and feel safe walking into the complex. I have now had to park on the rooftop over 10 times. They have all of our vehicle information from when we moved in. The management here has not done their part to make sure we are safe."
"We love ALEXAN SOUTHSIDE! The property is beautiful and always well maintained. The maintenance staff are always prompt and the office staff are friendly and helpful.
The complex is conveniently located and feels like a resort. Love it here!"
"We have really loved living here! Amenities, apartments, and staff are all wonderful. I do wish they would have considered building the walls/floors between apartments thicker. It is very easy to hear your neighbors on all sides even if they aren’t being loud."
"Great location and amenities! The staff have always been helpful and easy to contact. five stars would be given if it wasn’t for the main gate having issues with staying closed appropriately. a sense of security is high on my list"
"I say this over and over again to people ask me, I wish I would’ve moved here sooner. We came from a 2700 square-foot house and downsized to just about 1300 ft.². We don’t miss the extra space from the house, and we love the luxury of living in a classy apartment property. The on-site staff and team are great. The location and walkability factor are a huge bonus for us as well."
"Excellent value, location, and amenities. New apartments with nice finishes and very reasonable prices for the surrounding area. They sound transfer between units is reasonable and most people are fairly quiet."
"The Alexan Southside has been a wonderful experience. I’ve lived her for about 6 months now and it’s been everything they promised to me. It’s clean, safe, quick responses. I would love to see more guests for pool, but that’s about it"
"So far, so good!!! I am loving our new apartment and the community amenities. Everyone seems to be friendly and the apartment itself is great!! My only wish is that the parking situation was different."
"Great place to live but management not very flexible. My apartment is right next to the contruction and there were terrible noises. I went to talked to management but they don't seem to care. Otherwise, very clean and friendly neighbors."
"We have been at the Alexan for six months now. I love the size of the apartment, the amenities, I think the up keep is awesome...The only reason that made me give 3.5 stars is that we had an cockroach issue as soon as we moved in. In the first 3 weeks we killed 6 roaches! The apartment was sprayed and it was perfect until this week, when I found (dead) a huge roach in the guest bathroom and one by the front door!!"
"Alexan Southside is very nice and comfortable place to call home with good technology.
The staff is professional, Rebecca in particular
is top notch, she has gone above and beyond to ensure we are happy in our new home. Spencer and Paighton helpfulness is much appreciated as well. The maintenance staff do an excellent job keeping the place as clean as possible, the rest is all up to us the residents to do our part in maintaining the complex clean."
"Nice place, reasonably well managed. Could do a better job with enforcing outside noise curfew in the common areas. Apartments could use proper window shades vs current light filtering shades. Also, apartment ceiling puck lights are way too dim."